Managing Care for You
| IMS' Commitment to Confidentially |
| Confidentiality is a top priority at Insurance Management Services (IMS). We are committed to maintaining the highest level of confidentiality with all of the information we receive from our clients, their employees and providers, including the information received from this web site. |
| This Privacy Statement explains our privacy policies and procedures which will assure you that the information you share with IMS is kept confidential and fully secure. IMS may change this Privacy Statement at any time by posting revisions to our web site. |
| Privacy Overview |
| This Internet health web application contains confidential patient data related to the processing of medical claims. The Plan Sponsor and IMS are committed to maintaining the absolute privacy of all personally identifiable information contained in this health web application. |
| Personally identifiable patient data is confidential information and will not be disclosed to any unauthorized third party unless the Plan Sponsor and/or IMS is required to do so by legal, judicial or governmental proceedings, or unless expressly instructed to do so by the Covered Person. |
| Personal Information |
| At IMS we are very aware of the privacy concerns of our clients, their employees and others who visit our web site. Many of the transaction forms and information requests available to you on our web site will prompt you for personal information necessary to complete the transaction or request. If you do elect to provide personal information to us, in no case will we sell, license or transmit that information outside of IMS for any reason, unless you authorize us to do so. |
| Personal information is described as data that is unique to an individual, such as a name, address, telephone number, social security number or date of birth. At times, we may request personal information from you through our web site in order to deliver requested materials to you, respond to your questions, or deliver a product or service. Group members and physicians may request a username and password to access the secured area of our website in order for us to deliver such products or services. The purpose of this username and password is to validate members and providers requesting access to our secured area. |
| We treat information in a confidential manner. Our employees are required to protect the confidentiality of information and may access information only when there is an appropriate reason to do so, such as to administer or offer our products or services. We also maintain physical, electronic and procedural safeguards to protect information; these safeguards comply with all applicable laws. IMS employees and business partners are required to comply with our established policies and procedcures relating to confidentiality and privacy of non-public information about you. |
| Security Overview |
| This health web application utilizes advanced technology for Internet security. When a Plan Member, Plan Sponsor or Health Care Provider accesses this site, Secure Socket Layer (SSL) technology protects personally identifiable information using both server authentication and 128-bit data encryption. This level of security is designed to safeguard patient data and make it available only to authorized, registered users. The data will be completely inaccessible without accessing the health web application using the registered user name and password. Users must enter their unique username and password each time they log on to the site. |
| In addition, this health web application is hosted in a secure server environment utilizing a Firewall and other advanced technology to prevent interference or access from outside intruders. |
| Session Cookies |
| This health web application issues a session "cookie" whenever a user logs in to record encrypted authentication information for the duration of a specific session. The use of cookies is required to maintain proper user authentication for the secured areas of our site. Access to these secured areas will not be granted if the cookie is rejected. |
| Should you send us your questions, comments or inquiries via e-mail, we will share your correspondence with our Customer Service representatives and those employees or agents most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response. Ultimately, we will either discard your communication or, in some cases, archive it. |
| Please note that most, if not all, non-encrypted Internet e-mail communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us. In order to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. |
| After logging in to our web site, you may use the Contact Us link to send us questions, comments and inquiries in a secure and encrypted format. You may safely communicate confidential information to us using the Contact Us form without the risks associated with standard e-mail messages. If you prefer, you may contact us via telephone at the numbers provided on our website. |
| Benefit Plans |
| Nothing on this website is meant to interpret or extend or change in any way the provisions expressed in the Plan document(s). The Plan Sponsor reserves the right to amend, modify, decrease or discontinue all or part of the Plan whenever, in their judgment, conditions so warrant. |
| Access to and Correction of Information |
| Generally, upon your reasonable written request, we will make available for your review information pertaining to you. Information collected in connection with peer review, risk management, or in anticipation of any claim or legal proceeding against us will not be made available. If you notify us that the information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which we will include in any future disclosure of information. |
| Your information will be made available for your review at our offices during our normal hours of operation. Requested copies will only be released upon proper written authorization. Costs associated with requests requiring retrieval of archival records and reasonable copy expenses will be the responsibility of the requesting entity or customer. |
| Linking to Other Websites |
| For your convenience our website contains links to other websites that we think might be useful or of interest to you. IMS is not responsible for the privacy practices of those websites nor for the nature, accuracy, quality of the content or opinions expressed on those websites. We encourage you to look for and review the privacy policies of any site you visit. |